Refund policy

Return & Refund Policy

Last Updated: June 18, 2026

At Howl + Ember LLC, all candles, wax melts, blankets, pet memorial items, body scrubs, and other made-to-order products are created specifically for each customer. Because many of our products are made to order or fulfilled by trusted supplier partners, return eligibility varies by product.

Order Cancellations

Because many of our products are made to order, custom-made, or processed immediately through fulfillment partners, all sales are final once an order has been placed.

We are unable to guarantee order cancellations, modifications, or changes after checkout. 

If you believe you placed an order in error, please contact us immediately at howlember94@gmail.com

While we cannot guarantee any changes can be made, we will review requests on a case-by-case basis. 

Non-Refundable & Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Handmade candles
  • Wax melts
  • Body scrubs
  • Blankets
  • Personalized or custom items
  • Made-to-order products
  • Sale or clearance items

We do not accept returns, exchanges, or refunds for these products unless they arrive damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery at howlember94@gmail.com.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item
  • Clear photos of the packaging

Claims submitted more than 48 hours after confirmed delivery may not be eligible for review.

If approved, we may offer a replacement, store credit, refund, or another resolution at our discretion.

Approved Returns

  • Original shipping charges are non-refundable.
  • Customers are responsible for all return shipping costs.
  • Approved returns are subject to a 25% restocking fee.
  • Returned items must be unused and in their original condition and packaging.

Partner-Fulfilled Products

Return eligibility varies by supplier. Products fulfilled by our supplier partners may be subject to different return requirements and restrictions.

Items marked as Final Sale are not eligible for returns or refunds unless they arrive damaged, defective, or incorrect.

Howl + Ember reserves the right to review and approve returns for partner-fulfilled products on a case-by-case basis.

Shipping Issues

Howl + Ember LLC is not responsible for:

  • Shipping carrier delays
  • Lost or stolen packages marked as delivered
  • Incorrect shipping addresses provided by the customer

Customers are responsible for ensuring all shipping information is accurate before placing an order.

Right to Refuse Returns

Howl + Ember reserves the right to deny any return that does not meet the requirements outlined in this policy.

Contact Information

For questions regarding this policy, please contact:

Howl + Ember LLC
📧 howlember94@gmail.com